3:00 MST: All services, including image rendering and uploads, have been restored to normal at this time. This let us know via a support request, if you have any issues. Thanks for your patience today.
1:50 pm MST: We have restored most services at this time, except for image upload and rendering. Images may not load on the public websites and new images cannot be uploaded via the admin area. Amazon Web Services continues to have an issue effecting us, when full service is restored we will upate again here. Very sorry for the issue.
11:45 MST am update: Amazon Web Services now reports that they have identified an issue with their cloud storage service S3. This issue is impacting our services, which are dependent on S3. They are working on the issue and we will post updates here. https://status.aws.amazon.com/
Administration areas have also been effected now and are currently unavailable. Very sorry for the issue. We are urgently considering options to restore service.
We found an issue affecting some servers. Those servers were restarted, and normal service has been restored. Sorry for the issue and thanks for your understanding.
We are receiving higher than normal error rates on some websites. Some websites are down. We are investigating the issue now and will post an update ASAP. Thanks for your patience, Tech Support
Tonight’s scheduled maintenance has been successfully completed, at this time. All client sites and administration functions are back online. We have completed a major migration of client-facing services to the AWS cloud, to enhance security and reliability. Please let us know right away if you experience any issues in the coming days.
Please be informed that we will be performing system maintenance on Saturday, March 5th from 8:00 p.m. – midnight MST. All public sites and administration areas will be down during this time.
We are performing a major data migration to the Amazon AWS cloud to enhance our service speed and up-time. Sorry for the inconvenience; please contact us with any questions or concerns.
DoJiggy is discontinuing our Auction software as of January 2016. We recently made the decision to simplify our offerings and focus more on our core competencies and services. We will continue to offer our Pledge (crowdfunding), Golf Pro, Events Pro, and Donations software, as well as e-commerce and mobile merchant services.
Clients can still add a website page to any subscription service to introduce a live or silent auction and many clients have used this approach to encourage constituents to plan for an auction in advance. But to be clear, no online auction catalog or online bidding will be available. We are still offering our No Risk vacation packages, for use at auctions or raffles.
We have found a new auction provider that we can recommend for auction software for your event. Please contact Sales if you are interested in finding out more.
Today we released a new feature to assist organizations in securing funds from declined credit card and PayPal Pending orders.
Declined credit card transactions and PayPal Pending orders are not likely to complete without follow-up on your part. PayPal pending status means that while a user created an order (registration, donation, etc) on your website, when they were directed to PayPal they did not complete the payment. (Note: this assumes that your IPNs are correctly configured.) The system will now send an auto-generated email notification to your constituents that have a declined credit card or PayPal Pending order, thirty minutes after the order is created. This email will include a Payment Retry link that allows them to complete the order. If they complete the order, the order status will change from Declined or PayPal Pending to Complete (in your admin area – Reports – Orders).
There is a Payments Outstanding widget in your dashboard which shows PayPal Pending and Declined credit card orders. If users do not complete an order even with this auto-generated email, you may need to follow-up and request payment.