DoJiggy.io Site Issues

We experienced issues on DoJiggy.io for about one hour this morning. Most sites were down during this time. Everything has been stabilized and we are continuing to monitor and review the problem. Very sorry for the issue.

DoJiggy.io sites are down

8:35 MST: We are currently experiencing an intermittent Runtime error on DoJiggy.io sites. We are urgently looking into the issue and will update here asap.

10:00 MST: All services have been restored. We are still reviewing the issue, it appears to be an upstream issue in the cloud.

There is no impact on DoJiggy.com sites.

Email Service Issue

8/26/2020: Our email servers are currently down. No system generated emails are being sent for registrations or donations at this time. We are reviewing the issue urgently and hope to bring them back online by the end of the day.

8/28/2020 10:00 am: We are still working with our cloud service provider on the email service issue. We are hopeful that the issue will be resolved in the next couple of hours.

8/29/2020: Email service has been restored. All autogenerated emails are being sent for donations, registrations, and all activities on the system.

If you need to send an email confirmation to a constituent, you ca do that from Reports -> Orders. Click on the order in question and hit the Email Receipt… button at the top of the order. You can review the email and hit Send.

This issue was caused by an inadvertent action made by a client on the email system. As such, we made some changes and implemented limitations to the email platform:

  • Email -> Lists have been disabled at this time. Clients can no longer upload email lists to send mass emails. We recommend that you use a dedicated email service provider, such as MailChimp, for this purpose. Your email lists are still available there.
  • Clients can still email clients and groups who have registered in the system, but the number of these email is now limited. Please contact us if you need to email more than 500 participants in one day.

Scheduled Maintenance

Please be informed that we will be performing system maintenance on Tuesday, October 29th from 9:00 p.m. – 12:00 a.m. MST. All public fundraising sites and administration areas will be down during this time. DoJiggy Engage website and store clients will not be effected.

Sorry for the inconvenience. Please contact us with any questions or concerns.

Site Performance Issues Continue

11:30 MST – We are seeing very slow loading times on fundraising sites. We have identified a database problem and are working urgently to correct it. Sorry for the issues.

Please be informed that we will be performing emergency system maintenance tonight from 7:00 p.m. MST. All public fundraising sites and administration areas will be down during this time. DoJiggy Engage website and store clients will not be effected.

Sorry for the inconvenience; we believe this will rectify current slow loading and performance issues that users have been experiencing.

500 Errors on Sites

1:30 – We are aware that all fundraising sites are currently experiencing very slow loading times and some are  receiving 502, 503, or 504 errors. We are working urgently on the issue and will update here asap.

2:15 – All services are currently restored. Sites are responding in a timely manner. We are still reviewing the issues and see some sites with registration errors.

SCHEDULED SYSTEM MAINTENANCE

Please be informed that we will be performing system maintenance on Thursday, July 11 from 9:00 p.m. – 2:00 a.m. MST. All public fundraising sites and administration areas will be down during this time. DoJiggy Engage website and store clients will not be effected.

Sorry for the inconvenience; please contact us with any questions or concerns.