Service Interruption

We are currently experiencing server issues. Both public and administration sites are down. We are working urgently to resolve the issue and will update here asap.

9:50: Service has been restored and is back to normal on all sites. Very sorry for the issue!

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SUBSCRIPTION EXPIRATION ERROR – FIXED

The issue was resolved within a very short period of time and the service is back to normal. Very sorry for the issue.

Subscription Expiration Error

Clients,

We are aware that many sites are incorrectly displaying:  The event subscription has expired for this site.

Please bear with us as we urgently review this issue.

 

Service Issue

We received errors that public sites started going down around 12:30 MST today. We have found some issues with the reg servers, and they have been restored. We have now replaced all instances, and the platform is stable with no issues.

ENDING SUPPORT FOR SOME PAYMENT GATEWAYS

Please note that as of January 15, 2018, DoJiggy will no longer support the following internet payment gateways:

  • PayPal Website Payments Pro
  • PayPal Payflow Pro

We will continue to support PayPal Website Payments Standard. You can review our list of supported providers here.

If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of January 15th, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.

Service Issues Reported

3: 45 MST: We are very sorry to report that we  are currently experiencing service issues on what appears to be all public websites. We are researching the problem urgently and will post updates here.

4:00 MST: All services have been restored at this time. We are still investigating, but see no issues at this time.

Service Issues

3:00 MST: All services, including image rendering and uploads, have been restored to normal at this time. This let us know via a support request, if you have any issues. Thanks for your patience today.

1:50 pm MST: We have restored most services at this time, except for image upload and rendering. Images may not load on the public websites and new images cannot be uploaded via the admin area. Amazon Web Services continues to have an issue effecting us, when full service is restored we will upate again here. Very sorry for the issue.

11:45 MST am update: Amazon Web Services now reports that they have identified an issue with their cloud storage service S3. This issue is impacting our services, which are dependent on S3. They are working on the issue and we will post updates here. https://status.aws.amazon.com/

Administration areas have also been effected now and are currently unavailable. Very sorry for the issue. We are urgently considering options to restore service.

We are very sorry to report that we  are currently experiencing service issues on all public websites. Administration area sites and functionality are in order and do not appear to be effected. We are researching the problem urgently and will post updates here.