SCHEDULED SYSTEM MAINTENANCE & DOWNTIME

Please be informed that we will be performing system maintenance on Saturday, May 25th from 9:00 p.m. – 2:00 a.m. MST. All public fundraising sites and administration areas will be down during this time. DoJiggy Engage website and store clients will not be effected.

Sorry for the inconvenience; please contact us with any questions or concerns.

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500- Internal server error

We are aware that many crowdfunding sites are experiencing an internal server error from the personal fundraising pages. We are urgently working on the issue and will update status here.

6:45 MST – the issue has been resolved, and at this time donations can be made again. We are very sorry for the inconvenience.

GLOBAL SERVICE INTERRUPTION

We are currently experiencing  DNS issue and all sites are effected. Both public and administration sites are down. We are working urgently to resolve the issue and will update here asap.

9:30 am MST – We found the issue and corrected it. All services have been restored, at this time. Downtime was approximately 15 minutes. Very sorry for the issue!

Service Interruption

We are currently experiencing server issues. Both public and administration sites are down. We are working urgently to resolve the issue and will update here asap.

9:50: Service has been restored and is back to normal on all sites. Very sorry for the issue!

Subscription Expiration Error

Clients,

We are aware that many sites are incorrectly displaying:  The event subscription has expired for this site.

Please bear with us as we urgently review this issue.

UPDATE: The issue was resolved within a very short period of time and the service is back to normal. Very sorry for the issue.

 

Service Issue

We received errors that public sites started going down around 12:30 MST today. We have found some issues with the reg servers, and they have been restored. We have now replaced all instances, and the platform is stable with no issues.

ENDING SUPPORT FOR SOME PAYMENT GATEWAYS

Please note that as of January 15, 2018, DoJiggy will no longer support the following internet payment gateways:

  • PayPal Website Payments Pro
  • PayPal Payflow Pro

We will continue to support PayPal Website Payments Standard. You can review our list of supported providers here.

If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of January 15th, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.