We received errors that public sites started going down around 12:30 MST today. We have found some issues with the reg servers, and they have been restored. We have now replaced all instances, and the platform is stable with no issues.
Please note that as of January 15, 2018, DoJiggy will no longer support the following internet payment gateways:
- PayPal Website Payments Pro
- PayPal Payflow Pro
We will continue to support PayPal Website Payments Standard. You can review our list of supported providers here.
If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of January 15th, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.
4:00 MST: All services have been restored at this time. We are still investigating, but see no issues at this time.
3:00 MST: All services, including image rendering and uploads, have been restored to normal at this time. This let us know via a support request, if you have any issues. Thanks for your patience today.
1:50 pm MST: We have restored most services at this time, except for image upload and rendering. Images may not load on the public websites and new images cannot be uploaded via the admin area. Amazon Web Services continues to have an issue effecting us, when full service is restored we will upate again here. Very sorry for the issue.
11:45 MST am update: Amazon Web Services now reports that they have identified an issue with their cloud storage service S3. This issue is impacting our services, which are dependent on S3. They are working on the issue and we will post updates here. https://status.aws.amazon.com/
Administration areas have also been effected now and are currently unavailable. Very sorry for the issue. We are urgently considering options to restore service.
We found an issue affecting some servers. Those servers were restarted, and normal service has been restored. Sorry for the issue and thanks for your understanding.
We are receiving higher than normal error rates on some websites. Some websites are down. We are investigating the issue now and will post an update ASAP. Thanks for your patience, Tech Support
Tonight’s scheduled maintenance has been successfully completed, at this time. All client sites and administration functions are back online. We have completed a major migration of client-facing services to the AWS cloud, to enhance security and reliability. Please let us know right away if you experience any issues in the coming days.