All Services Restored

We found an issue affecting some servers. Those servers were restarted, and normal service has been restored.  Sorry for the issue and thanks for your understanding.

Website Issues Found

We are receiving higher than normal error rates on some websites.  Some websites are down. We are investigating the issue now and will post an update ASAP. Thanks for your patience, Tech Support

Maintenance Completed Successfully

Tonight’s scheduled maintenance has been successfully completed, at this time. All client sites and administration functions are back online. We have completed a major migration of client-facing services to the AWS cloud, to enhance security and reliability. Please let us know right away if you experience any issues in the coming days.

System Maintenance & Downtime Scheduled

Please be informed that we will be performing system maintenance on Saturday, March 5th from 8:00 p.m. – midnight MST. All public sites and administration areas will be down during this time.

We are performing a major data migration to the Amazon AWS cloud to enhance our service speed and up-time. Sorry for the inconvenience; please contact us with any questions or concerns.

DoJiggy to discontinue Auction software in 2016

DoJiggy is discontinuing our Auction software as of January 2016. We recently made the decision to simplify our offerings and focus more on our core competencies and services. We will continue to offer our Pledge (crowdfunding), Golf Pro, Events Pro, and Donations software, as well as e-commerce and mobile merchant services.

Clients can still add a website page to any subscription service to introduce a live or silent auction and many clients have used this approach to encourage constituents to plan for an auction in advance. But to be clear, no online auction catalog or online bidding will be available. We are still offering our No Risk vacation packages, for use at auctions or raffles.

We have found a new auction provider that we can recommend for auction software for your event. Please contact Sales if you are interested in finding out more.

Payment Retry Auto-Sent for Declined Credit Card and PayPal Pending Orders

Today we released a new feature to assist organizations in securing funds from declined credit card and PayPal Pending orders.

Declined credit card transactions and PayPal Pending orders are not likely to complete without follow-up on your part. PayPal pending status means that while a user created an order (registration, donation, etc) on your website, when they were directed to PayPal they did not complete the payment. (Note: this assumes that your IPNs are correctly configured.) The system will now send an auto-generated email notification to your constituents that have a declined credit card or PayPal Pending order, thirty minutes after the order is created. This email will include a Payment Retry link that allows them to complete the order. If they complete the order, the order status will change from Declined or PayPal Pending to Complete (in your admin area – Reports – Orders).

There is a Payments Outstanding widget in your dashboard which shows PayPal Pending and Declined credit card orders. If users do not complete an order even with this auto-generated email, you may need to follow-up and request payment.

Change in PayPal Reporting Implemented

We have just released a new function that excludes PayPal Pending orders from the fundraising thermometers and report totals. Only completed PayPal orders will now be counted towards fundraising reports and goals. Reports that will see a change include: Payment Details, Top Group Fundraising, Top Individual Givers, Pledge By Donors, Pledges by Participant (Pending orders appear but are not calculated in the totals) and Participant Pledge Summary.

This functionality was implemented as clients repeatedly found that donors would make various attempts at donating via PayPal, resulting in multiple PayPal pending orders and inaccurate (inflated) donation totals.

This makes it more important than ever that you correctly administer your PayPal orders.

Please be sure that your IPNs are set, so that your orders are not marked as PayPal Pending. This is necessary to ensure proper reporting and reconciliation of funds.

For orders that are marked as PayPal Pending, administrators can request a Payment Retry from donors. This is done from the order and allows donors to complete payment without re-registering or donating.

Read more on PayPal Pending Orders here.