All Services Restored

We found an issue affecting some servers. Those servers were restarted, and normal service has been restored.  Sorry for the issue and thanks for your understanding.

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Website Issues Found

We are receiving higher than normal error rates on some websites.  Some websites are down. We are investigating the issue now and will post an update ASAP. Thanks for your patience, Tech Support

Maintenance Completed Successfully

Tonight’s scheduled maintenance has been successfully completed, at this time. All client sites and administration functions are back online. We have completed a major migration of client-facing services to the AWS cloud, to enhance security and reliability. Please let us know right away if you experience any issues in the coming days.

System Maintenance & Downtime Scheduled

Please be informed that we will be performing system maintenance on Saturday, March 5th from 8:00 p.m. – midnight MST. All public sites and administration areas will be down during this time.

We are performing a major data migration to the Amazon AWS cloud to enhance our service speed and up-time. Sorry for the inconvenience; please contact us with any questions or concerns.

Payment Retry Auto-Sent for Declined Credit Card and PayPal Pending Orders

Today we released a new feature to assist organizations in securing funds from declined credit card and PayPal Pending orders.

Declined credit card transactions and PayPal Pending orders are not likely to complete without follow-up on your part. PayPal pending status means that while a user created an order (registration, donation, etc) on your website, when they were directed to PayPal they did not complete the payment. (Note: this assumes that your IPNs are correctly configured.) The system will now send an auto-generated email notification to your constituents that have a declined credit card or PayPal Pending order, thirty minutes after the order is created. This email will include a Payment Retry link that allows them to complete the order. If they complete the order, the order status will change from Declined or PayPal Pending to Complete (in your admin area – Reports – Orders).

There is a Payments Outstanding widget in your dashboard which shows PayPal Pending and Declined credit card orders. If users do not complete an order even with this auto-generated email, you may need to follow-up and request payment.

Some sites experienced temporary connectivity issues

Some sites experienced temporary connectivity issues. A configuration problem with our main DNS server caused some sites to report a non-existent domain, or to have a connection problem for about 20 mins. This has been resolved. Sorry for the issue and thank you for your understanding.