ENDING SUPPORT FOR SOME PAYMENT GATEWAYS

Please note that as of January 15, 2018, DoJiggy will no longer support the following internet payment gateways:

  • PayPal Website Payments Pro
  • PayPal Payflow Pro

We will continue to support PayPal Website Payments Standard. You can review our list of supported providers here.

If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of January 15th, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.

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Service Issues Reported

3: 45 MST: We are very sorry to report that we  are currently experiencing service issues on what appears to be all public websites. We are researching the problem urgently and will post updates here.

4:00 MST: All services have been restored at this time. We are still investigating, but see no issues at this time.

Service Issues

3:00 MST: All services, including image rendering and uploads, have been restored to normal at this time. This let us know via a support request, if you have any issues. Thanks for your patience today.

1:50 pm MST: We have restored most services at this time, except for image upload and rendering. Images may not load on the public websites and new images cannot be uploaded via the admin area. Amazon Web Services continues to have an issue effecting us, when full service is restored we will upate again here. Very sorry for the issue.

11:45 MST am update: Amazon Web Services now reports that they have identified an issue with their cloud storage service S3. This issue is impacting our services, which are dependent on S3. They are working on the issue and we will post updates here. https://status.aws.amazon.com/

Administration areas have also been effected now and are currently unavailable. Very sorry for the issue. We are urgently considering options to restore service.

We are very sorry to report that we  are currently experiencing service issues on all public websites. Administration area sites and functionality are in order and do not appear to be effected. We are researching the problem urgently and will post updates here.

 

 

DoJiggy to discontinue Auction software in 2016

DoJiggy is discontinuing our Auction software as of January 2016. We recently made the decision to simplify our offerings and focus more on our core competencies and services. We will continue to offer our Pledge (crowdfunding), Golf Pro, Events Pro, and Donations software, as well as e-commerce and mobile merchant services.

Clients can still add a website page to any subscription service to introduce a live or silent auction and many clients have used this approach to encourage constituents to plan for an auction in advance. But to be clear, no online auction catalog or online bidding will be available. We are still offering our No Risk vacation packages, for use at auctions or raffles.

We have found a new auction provider that we can recommend for auction software for your event. Please contact Sales if you are interested in finding out more.

Change in PayPal Reporting Implemented

We have just released a new function that excludes PayPal Pending orders from the fundraising thermometers and report totals. Only completed PayPal orders will now be counted towards fundraising reports and goals. Reports that will see a change include: Payment Details, Top Group Fundraising, Top Individual Givers, Pledge By Donors, Pledges by Participant (Pending orders appear but are not calculated in the totals) and Participant Pledge Summary.

This functionality was implemented as clients repeatedly found that donors would make various attempts at donating via PayPal, resulting in multiple PayPal pending orders and inaccurate (inflated) donation totals.

This makes it more important than ever that you correctly administer your PayPal orders.

Please be sure that your IPNs are set, so that your orders are not marked as PayPal Pending. This is necessary to ensure proper reporting and reconciliation of funds.

For orders that are marked as PayPal Pending, administrators can request a Payment Retry from donors. This is done from the order and allows donors to complete payment without re-registering or donating.

Read more on PayPal Pending Orders here.

Ending Support for Some Payment Gateways

Please note that as of December 15, 2015, DoJiggy will no longer support the following internet payment gateways:

  • Chase Paymentech Orbital Gateway
  • SecurePay
  • Internet Secure
  • Acceptiva

You can review our list of supported providers here.

If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of December 15, 2015, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.

New Administration Area Released for All Clients

We have now released the new administration area for all DoJiggy and GolfReg clients. This new admin features a fully responsive design for all platforms (desktop, tablets and mobile) and many new features and enhancements including:

  • Facebook Sharing image & testing function
  • Default picture & default video functions for your fundraising participants’ pages
  • Simplified Batch Entry of pledges (for calculating per unit of effort pledges after an event)
  • Signature upload for Canadian Revenue Agency (CRA) receipts
  • Upgraded search & reporting functions
  • Improved Email & list management

You can still return to the Classic Administration area if you prefer, by clicking on the blue menu link.