9: 40 a.m.: We are aware that (many of) the *dojiggy.com sites are not opening. The sites appear that they are trying to open and then time out. We are working urgently and expect to have the issue fixed very soon. Sorry for the inconvenience.
10/05: All services have been restored at this time. Thanks for your patience.
Today we did a major software release. Current clients will not need to do anything. You will see some changes, however, as all fundraising websites will be automatically updated to the new templates. All of your current content and links will remain the same. All organizations will receive access to new page editing options (ie ability of organizers to add custom sections to the website campaign page) and enhanced reporting capabilities. You won’t be able to add new campaign components to live campaigns, however.
We experienced issues on DoJiggy.io for about one hour this morning. Most sites were down during this time. Everything has been stabilized and we are continuing to monitor and review the problem. Very sorry for the issue.
8/26/2020: Our email servers are currently down. No system generated emails are being sent for registrations or donations at this time. We are reviewing the issue urgently and hope to bring them back online by the end of the day.
8/28/2020 10:00 am: We are still working with our cloud service provider on the email service issue. We are hopeful that the issue will be resolved in the next couple of hours.
8/29/2020: Email service has been restored. All autogenerated emails are being sent for donations, registrations, and all activities on the system.
If you need to send an email confirmation to a constituent, you ca do that from Reports -> Orders. Click on the order in question and hit the Email Receipt… button at the top of the order. You can review the email and hit Send.
This issue was caused by an inadvertent action made by a client on the email system. As such, we made some changes and implemented limitations to the email platform:
Email -> Lists have been disabled at this time. Clients can no longer upload email lists to send mass emails. We recommend that you use a dedicated email service provider, such as MailChimp, for this purpose. Your email lists are still available there.
Clients can still email clients and groups who have registered in the system, but the number of these email is now limited. Please contact us if you need to email more than 500 participants in one day.