Please note that as of December 15, 2015, DoJiggy will no longer support the following internet payment gateways:
- Chase Paymentech Orbital Gateway
- Internet Secure
You can review our list of supported providers here.
If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of December 15, 2015, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.
We have just officially released the new, improved administration area for all DoJiggy Pledge clients. This new admin features a fully responsive design for all platforms (desktop, tablets and mobile) and many new features and enhancements including:
- Facebook Sharing image & testing function
- Default picture & default video functions for your fundraising participants’ pages
- Simplified Batch Entry of pledges (for calculating per unit of effort pledges after an event)
- Signature upload for Canadian Revenue Agency (CRA) receipts
- Upgraded search & reporting functions
- Improved Email & list management
You can still return to the classic administration area if you prefer, by clicking on the blue menu link.
Effective June 30, 2015, DoJiggy will no longer support the use of custom HTML on client websites.
We have moved client websites to the new Twitter Bootstrap user interface framework. This framework provides a fully responsive design for all platforms (desktop, tablets and mobile). Some functions are still being ported and we expect to have the full system ported to Twitter Bootstrap soon. By completing these upgrades, we are providing the latest in web technology and best user experience for your constituents.
The decision to stop supporting custom HTML is due to these recent system upgrades. Using non-responsive web design will severely hamper the mobilized design and functionality of your website. We have found some incompatibilities in elements such as error messages and help text that may cause system errors or impair user function when technology other than Bootstrap is employed. With more and more users moving to mobile devices, organizations will find a responsive template important to their online fundraising and we do not want to hamper this through non-responsive custom HTML.
UPDATE Fall 2015:: We are again supporting the use of custom HTML on all sites. However, we require that our designer complete this work, so that only Bootstrap compatible HTML is implemented. Read more on the package here and contact Sales for more information.
We released some upgraded mobile technology yesterday, moving our platform to the Twitter Bootstrap user interface framework. This framework proves a fully responsive design for all platforms (desktop, tablets and mobile).
You will see some minor font changes on your websites, due to this upgrade. As well,the menu function has been improved and custom website banners now appear on your mobile website.
We are very excited about these improvements. Please check them out and let us know if you have any questions or concerns.
We have updated the Master Services Agreement (MSA), section 1. Privacy & Security Disclosure. The following information was added:
Website activity data is analyzed. DoJiggy uses web analytics software, to help us analyze how users use the Service. We use this information solely for the purpose of evaluating general usage of the Service, by compiling reports on website activity and related internet usage. This information may be transferred to trusted third parties, processing this information on our behalf, and who handle that information securely and confidentially, consistent with our privacy and security policies. By using the Service, you consent to the processing of this web activity in the manner and for the purposes set out above. No personal information is cross referenced in these reports and the information reported is aggregate in nature.
You can review the MSA here.
Due to Friday night’s hardware upgrades, there is an additional IP to register for payment processing. If you use restricted IPs for your payment processing (Chase Paymentech, PayFlow Pro, and Internet Secure clients), your transactions may have failed over the weekend without the addition of this IP.
Please contact your processor to add the new IP number. The new IP is: 126.96.36.199. Do not remove the other IPs from your account – all are required. More information and the complete IP list is here.
Please contact us if you have any questions or concerns. We apologize for the issue.