Today we released a new feature to assist organizations in securing funds from declined credit card and PayPal Pending orders.
Declined credit card transactions and PayPal Pending orders are not likely to complete without follow-up on your part. PayPal pending status means that while a user created an order (registration, donation, etc) on your website, when they were directed to PayPal they did not complete the payment. (Note: this assumes that your IPNs are correctly configured.) The system will now send an auto-generated email notification to your constituents that have a declined credit card or PayPal Pending order, thirty minutes after the order is created. This email will include a Payment Retry link that allows them to complete the order. If they complete the order, the order status will change from Declined or PayPal Pending to Complete (in your admin area – Reports – Orders).
There is a Payments Outstanding widget in your dashboard which shows PayPal Pending and Declined credit card orders. If users do not complete an order even with this auto-generated email, you may need to follow-up and request payment.
We have just released a new function that excludes PayPal Pending orders from the fundraising thermometers and report totals. Only completed PayPal orders will now be counted towards fundraising reports and goals. Reports that will see a change include: Payment Details, Top Group Fundraising, Top Individual Givers, Pledge By Donors, Pledges by Participant (Pending orders appear but are not calculated in the totals) and Participant Pledge Summary.
This functionality was implemented as clients repeatedly found that donors would make various attempts at donating via PayPal, resulting in multiple PayPal pending orders and inaccurate (inflated) donation totals.
This makes it more important than ever that you correctly administer your PayPal orders.
Please be sure that your IPNs are set, so that your orders are not marked as PayPal Pending. This is necessary to ensure proper reporting and reconciliation of funds.
For orders that are marked as PayPal Pending, administrators can request a Payment Retry from donors. This is done from the order and allows donors to complete payment without re-registering or donating.
Read more on PayPal Pending Orders here.
Please note that as of December 15, 2015, DoJiggy will no longer support the following internet payment gateways:
- Chase Paymentech Orbital Gateway
- Internet Secure
You can review our list of supported providers here.
If your organization will be involved in a campaign or ongoing fundraising efforts with one of these processors as of December 15, 2015, please contact technical support by submitting a support request. Please contact Sales at (888) 436-1999, ext. 2, if you have any questions or for more information on our in-house payment processing services.
We have just officially released the new, improved administration area for all DoJiggy Pledge clients. This new admin features a fully responsive design for all platforms (desktop, tablets and mobile) and many new features and enhancements including:
- Facebook Sharing image & testing function
- Default picture & default video functions for your fundraising participants’ pages
- Simplified Batch Entry of pledges (for calculating per unit of effort pledges after an event)
- Signature upload for Canadian Revenue Agency (CRA) receipts
- Upgraded search & reporting functions
- Improved Email & list management
You can still return to the classic administration area if you prefer, by clicking on the blue menu link.
Effective June 30, 2015, DoJiggy will no longer support the use of custom HTML on client websites.
We have moved client websites to the new Twitter Bootstrap user interface framework. This framework provides a fully responsive design for all platforms (desktop, tablets and mobile). Some functions are still being ported and we expect to have the full system ported to Twitter Bootstrap soon. By completing these upgrades, we are providing the latest in web technology and best user experience for your constituents.
The decision to stop supporting custom HTML is due to these recent system upgrades. Using non-responsive web design will severely hamper the mobilized design and functionality of your website. We have found some incompatibilities in elements such as error messages and help text that may cause system errors or impair user function when technology other than Bootstrap is employed. With more and more users moving to mobile devices, organizations will find a responsive template important to their online fundraising and we do not want to hamper this through non-responsive custom HTML.
UPDATE Fall 2015:: We are again supporting the use of custom HTML on all sites. However, we require that our designer complete this work, so that only Bootstrap compatible HTML is implemented. Read more on the package here and contact Sales for more information.
We released some upgraded mobile technology yesterday, moving our platform to the Twitter Bootstrap user interface framework. This framework proves a fully responsive design for all platforms (desktop, tablets and mobile).
You will see some minor font changes on your websites, due to this upgrade. As well,the menu function has been improved and custom website banners now appear on your mobile website.
We are very excited about these improvements. Please check them out and let us know if you have any questions or concerns.